TY -的A2 Improta Giovanni AU -阿卜杜拉阿卜杜拉A . PY - 2020 DA - 2020/10/05 TI -医疗保健工程:精益管理方法SP - 8875902六世- 2020 AB -这项工作试图回答以下问题:卫生保健可以设计使用精益管理工具?精益是制造业实现时取得成功的结果。典型的结果是减少运营成本,减少周期时间和更高的客户满意度。然而,服务业已经混合的结果。过去二十年来,教育工作者和医疗在医疗专业人士试图实施精益工具。一些报道和许多不成功,有各种各样的原因。在这篇文章中,我们搜索文献,揭示医疗保健服务的特殊性质,成功因素和面临的障碍实现精益的医疗保健。然后我们进行调查的18个精英约旦医院整体研究。统计分析的调查结果证实了一些文献的揭示;组织领导似乎是最主要的因素,其次是对精益知识的员工,培训,和病人满意度(客户聚焦)。 Another important finding, not captured by the literature, is that lean implementation success depends on educating physicians about continuous improvement and lean and ensuring they are part of the improvement team. Based on the revealed enablers and obstacles, we created a full lean implementation framework. This framework was then used along with selected engineering tools to implement lean in a major hospital successfully. Implementation results showed 60% of reduction in cycle time, 80% reduction in operational cost, and many other benefits. SN - 2040-2295 UR - https://doi.org/10.1155/2020/8875902 DO - 10.1155/2020/8875902 JF - Journal of Healthcare Engineering PB - Hindawi KW - ER -